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Health Policy 2020

We are taking steps to be proactive about our office policies regarding the spread of seasonal flu, the common cold, and the novel coronavirus, COVID-19. We take the health and safety of our patients and staff very seriously and have updated our policies and provided additional guidance for our patients below:

Appointment Attendance Guidance

If you are actively sick and exhibiting symptoms like cough, runny nose, fever, or sore throat:

Please reschedule your visit to our office. You can reschedule your visit by giving us a call at 800.230.EYES and selecting the office location.

Do you have a new cough, or are you exhibiting early symptoms of being sick?

Please reschedule your visit to our office. You can reschedule your visit by calling 800.230.EYES.

Also, if you or a family member have recently traveled out of the country: even if you’re not currently exhibiting symptoms, it may also be a good idea to reschedule your visit.

Steps We Are Taking In-Office To Ensure Greater Health & Safety

Screenings (Phone and In-Office)

Depending on the progression/spread of coronavirus in the Tri-State area, we may add an additional layer of safety precautions to our scheduling and appointment protocol - we may elect to ask you a couple of additional questions about your health and travel history when you call to schedule an appointment or when we call to confirm your appointment.

If a patient arrives showing symptoms of the seasonal flu or other symptoms of illness, we may ask that they reschedule their appointment to reduce the risk to our staff and other patients.

Office Sanitation

In addition to medical best practices already in place for disinfecting exam and testing equipment in between patients:

  • We have added multiple hand sanitizing stations to all locations, as a supplement to multiple sinks always available for handwashing.

In addition to the regularly-scheduled cleaning of all locations by our 3rd-party professional cleaning staff:

  • Office surfaces (including, but not limited to: countertops, tables, doorknobs, handles, phones etc.) are being disinfected multiple times throughout the day.
  • During off-hours, all offices are being additionally treated with medical-grade cleaning solutions.

Information from the Centers for Disease Control and Prevention (CDC) about Coronavirus (COVID-19)

Person to Person Spread

The virus is thought to spread mainly from person-to-person. Between people who are in close contact with one another (within about 6 feet) and through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Spread from Contact with Infected Surfaces or Objects

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes, but at this time this is not thought to be the main way the virus spreads.

Masks: Myth vs. Fact

Regular surgical masks are used for those who are sick or have a cough, to keep their own droplets inside the mask. They do not prevent the spread of the coronavirus. Only the N95 respirator mask can block out viruses like SARS, H1N1, and the coronavirus. This mask is used for medical personnel who are around a patient with the virus, or a caretaker who is home with someone with the virus. Yes, you can walk around with this mask, but it is sealed tight against your nose and mouth, so it’s not sustainable to wear it for long durations. It is also most important that health care workers have access to the N95 respirator masks.

Basic Steps to Prevent Illness

To prevent the spread of COVID-19: Wash your hands frequently for at least 20 seconds, stay home if you are sick, cough or sneeze into your elbow, use hand sanitizer when you can’t access soap and a sink, and stay hydrated.

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